How Jugnoo’s Dispatch Software Empowers Takigo’s Shuttle Services in the USA?

A powerful transport dispatch software can make your shuttle business overgrow and outreach its business goals swiftly. If you are wondering how your shuttle business can get benefit with a robust dispatch software, have a look at how we helped Tiago to connect with its customers and increase the business’s operational efficacy.

Major Challenges Experienced:

Shortfall in Co-ordination between Drivers & Customers

Inadequate and delayed communication between the drivers & customers was influencing the ride experience and was interrupting the flow of necessary information between both.

Struggle in accessing the previous transaction reports

It was difficult to get a hold over the previous database of customers as well as drivers' past performances. The lack of information tended to disfavor the process of taking up important decisions for the business.

Subsequent Low Ratio of Customers Retention

It was noticed that with the passage of time, there was an increase in the customer churn rate and it was directly impacting the ROI of the business.

Solutions Offered:

Call and Chat options offered via Apps

Customized Apps for Customers, Drivers and Dispatchers are offered. It helped in establishing the strong communication between all. It resulted in a smooth flow of required notifications and information at the time of requirements.

Data-driven Insight- Packed Reports

To get easy and quick access to all the necessary information, data-driven insight-packed reports were offered. It allows to manage, monitor and analyze the substantial data as per the requirements.

User-Friendly Apps for Customers to Book a Ride

The convenience of booking the ride via a smart and user-friendly customer app has helped in letting the maximum of people avail the shuttle services.

How did it help?

Tracking queries reduced by 90%
ROI increases by 120%
Customer retention rate increased by 250%

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