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TaxiNet is a leading online taxi-hailing transportation company founded in 2018 in the Republic of Kenya with the intent to provide Uber-like-app based taxi services to the underserved population of Kenya.
The growing need for an economic and dependable transport medium motivated us to streamline the taxi booking & management process to create a personalized customer experience.
JugnooTaxi helped TaxiNet onboard customers easily, automate dispatching, manage customer, driver & fleet data- all on a single platform.
TaxiNet have increased their rides by 200% in the first 3 weeks.
The need for customers to know the wait time & vehicle status during the ride booking process makes it imperative for taxi dispatch businesses to deploy proper vehicle tracking mechanisms.
JugnooTaxi helped TaxiNet share the real-time tracking status of vehicles at every point of booking to provide a good customer experience and drastically reduce the queued queries at customer support.
Tracking has enabled TaxiNet more control over the ride-hailing process and reduced tracking queries by 85%.
With increasing dependence on multiple cash & card based methods of payment, it is critical for taxi service providers to provide safe and reliable channels integrated in their app.
JugnooTaxi helped integrate multiple payment gateways in TaxiNet’s app to provide a hassle-free & convenient payment experience for customers.
The number of users using card based payment options was growing at 150% WoW last time we checked!
With increasing customer base & dynamic work environment conditions, it is important to integrate with the right taxi dispatch software.
JugnooTaxi helped TaxiNet overcome the operational nuances involved in running a large scale taxi dispatch business.
TaxiNet is now able to cut down ride costs by more than 50%.
"Amazing software backed with Jugnoo’s knowledge of deploying SaaS platforms globally has helped us (TaxiNet Kenya) make our platform more customer friendly and operationally effective. Working with team Jugnoo has been a delightful experience so far."
- TaxiNet, Kenya
TaxiNet plan to double their user base and revenue by year end, to become one of the top 5 online taxi dispatch companies in Kenya and eventually in Africa in the coming 3 years.